•Bobby Bryan, Delta Airlines' Commercial Manager, West and East Africa

 

Delta Airlines will invest $1 billion, or about $300 million per year, through mid-2013 to improve the customer experience in the air and on the ground. The capital investment will improve the consistency and level of service provided to Delta’s BusinessElite, First Class and elite-level flyers, as well as improving the efficiency of the airline’s fleet.
Planned enhancements include installing full flat-bed seats in BusinessElite on 90 trans-oceanic aircraft, including 14 Boeing 767-400ERs, 52 Boeing 767-300ERs, 16 Boeing 747-400s and eight Boeing 777-200ERs. Upon completion, each of these fleets will have full flat-bed seats on all aircraft.
It also includes adding in-seat audio and video on demand throughout Economy Class on 16 Boeing 747-400 and 52 Boeing 767-300ER aircraft and first Class cabins to 66 CRJ-700 aircraft operated by Delta Connection carriers ASA, Comair and SkyWest bringing to 219 the number of regional aircraft with First Class seating and completing the modification of 269 pre-merger Northwest Boeing 757-200 aircraft to feature Delta’s signature blue leather seats and updated lighting and cabin amenities such as larger overhead bin space.
The airline will also install winglets on more than 170 Boeing 767-300ER, 757-200 and 737-800 aircraft to extend aircraft range and improve fuel efficiency by as much as five percent, renovating and expanding Delta’s Los Angeles Sky Club lounge, and introducing new Sky Club locations in Seattle, Philadelphia and Indianapolis.
“Delta’s planned fleet and product investments mark the most significant investment we have made in our customers in more than a decade,” said Delta CEO Richard Anderson.  “Our premium travellers tell us that comfort of a flat bed seat with direct aisle access, a first class experience on regional jets and in-flight entertainments are important factors in their choice of carrier.”
“This investment will be made while staying well within the level of our historical capital expenditures,” said Ed Bastian, Delta’s president.

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